超時工作只能表示你的工作能力和時間管理上有問題！
如果你一個星期需要工作三十九個小時，那麼你就必須在這指定的時間裡完成應有的工作。如果你必須加班來完成它，那麼很明顯地，你的工作能力和時間管理上確實有問題。
所謂的超時工作，應該是在老闆的指示下，或是技術支援的突發狀況下，又或是個人生意尋求突破上，才合適的。
如果超時工作只是為了做一場秀給老闆看，那除了你的工作能力和時間管理上有問題以外，你的人格上也有問題！如是這樣，我建議你開個燒烤檔，生意肯定源源不絕，財源滾滾!
誰還記得 是誰先說永遠的愛我
以前的一句話 是我們以後的傷口
過了太久 沒人記得當初那些溫柔
我和你手牽手 說要一起走到最後
我們都忘了 這條路走了多久
心中是清楚的有一天
有一天都會停的 讓時間說真話
雖然我也害怕 在天黑了以後
我們都不知道會不會有以後
我們都累了 卻沒辦法往回走
兩顆心都迷惑 怎麼說
怎麼說都沒有救 親愛的為什麼
也許你也不懂 兩個相愛的人
等著對方先說想分開的理由
誰還記得 愛情開始變化的時候
我和你的眼中 看見了不同的天空
走的太遠 終於走到分岔路的路口
是不是你和我 要有兩個相反的夢
Apple surpasses Microsoft to grab the title as most valuable technology company, at least in terms of market capitalization.
Apple's market capital passed Microsoft's, puts Apple's market capital at $225.98 billion to Microsoft's $225.32 billion.
Shares of Apple are worth more than ten times their value ten years ago. Apple last had a higher market value than Microsoft in December 1989 but almost went out of business in the 1990s.
Microsoft, under arrogant Steve Ballmer's hands, said that they still make more profit than anybody else and that no other technology companies, including Apple, have managed to match them until now with 94 percent of computers being sold with a Windows OS.
That might change if the likes of Google, Apple and IBM manage to bring down Microsoft's twin cash cows, Windows and Office by convincing people to switch to cheaper web-based alternatives or using other operating systems.
Microsoft has been under pressure all month, as concerns have mounted about the health of the global economy, particularly in the Europe markets, which have taken a beating from an economic crisis in Greece and worries about stability in other countries, such as Italy and Spain.
Those worries, as well as concerns about the companies' prospects in the mobile device market in the U.S., have contributed to a sharp selloff that has pushed the shares down by more than 20% since Microsoft reported results for its third fiscal quarter on April 23.
The biggest corporation of all, however, remains oil giant Exxon Mobil at $278.64 billion. Considering that Apple was $50 billion behind Microsoft a mere two months ago, and the fourth generation iPhone is expected to release in June, and new iPods usually release in September, so the idea of Apple surpassing ExxonMobil this year is not totally out of the realm of possibilities.
Najib promises to sign a cheque of RM5 million to resolve flood woes in Rejang Park if BN candidate Robert Lau wins.
"Let's make a deal. If you deliver me Robert Lau Jr on Sunday, I will sign the cheque on Monday."
He said he is the PM for all Malaysians. He should develop Rejang Park no matter what with no strings attached, unconditionally. This is obviously violated the election law.
"You help me, I help you."
Just because of the Election Commission has no balls to against the bloody Najib, he is now act everything above the laws.
...and what's more? Malaysian Anti-Corruption Commission (MACC) and Attorney-General just keep quiet on this matter. Bloody idiots all around the government!!!
Forty years after the first Earth Day, the world is in greater peril than ever. While climate change is the greatest challenge of our time, it also presents the greatest opportunity – an unprecedented opportunity to build a healthy, prosperous, clean energy economy now and for the future.
Former minister in the PM's Department Datuk Mohd Zaid Ibrahim is PKR's candidate for the Hulu Selangor by-election.
He is known for his criticism of the government's handling of legal issues such as the judiciary, human rights and Islamic law. He supported the establishment of the Royal Commission of Inquiry into the Lingam Video Clip, criticizing the government's initial response to the clip, which allegedly revealed fixing of judicial decisions and graft in the judiciary.
Soon after his appointment to the Cabinet, he said the government had to openly apologize for its handling of the 1988 Judicial Crisis, which culminated in the unceremonious dismissal of the then Lord President of the Supreme Court, Tun Salleh Abas.
He has earned another great nick as "The Man of Principle", right after his resignation as minister. He stood for his principle and not worried of his ministerial post. He quit his miniterial post on September 15, 2008, after strongly protesting the detention of a journalist, DAP's MP Teresa Kok and Raja Petra, under Internal Security Act (ISA).
In June 2009, Zaid joined the opposition party - PKR.
While all those political frogs willing to betray their voters for benefits and money, Zaid willing to throw away the minister post for defending his principle.
Good Luck! Zaid!
You gotta believe me! My company just keep hiring rubbish!!!
Read this...
Team Leads,
We have an open controls on XXX Scripts that need your attention.
1.1.1 Apply Read & Execute permission to all script files to prevent modification to scripts.
1.1.2 Periodically check file permission and update dates on all scripts files to verify if any changes were made.
Do you have any tool to perform all these check? So far I'm yet to see document or process to do this.
Source: http://www.nasa.gov/topics/earth/features/earth-20100301.html
The Feb. 27 magnitude 8.8 earthquake in Chile may have shortened the length of each Earth day.
JPL research scientist Richard Gross computed how Earth's rotation should have changed as a result of the Feb. 27 quake. Using a complex model, he and fellow scientists came up with a preliminary calculation that the quake should have shortened the length of an Earth day by about 1.26 microseconds (a microsecond is one millionth of a second).
Perhaps more impressive is how much the quake shifted Earth's axis. Gross calculates the quake should have moved Earth's figure axis (the axis about which Earth's mass is balanced) by 2.7 milliarcseconds (about 8 centimeters, or 3 inches). Earth’s figure axis is not the same as its north-south axis; they are offset by about 10 meters (about 33 feet).
By comparison, Gross said the same model estimated the 2004 magnitude 9.1 Sumatran earthquake should have shortened the length of day by 6.8 microseconds and shifted Earth's axis by 2.32 milliarcseconds (about 7 centimeters, or 2.76 inches).
Gross said that even though the Chilean earthquake is much smaller than the Sumatran quake, it is predicted to have changed the position of the figure axis by a bit more for two reasons. First, unlike the 2004 Sumatran earthquake, which was located near the equator, the 2010 Chilean earthquake was located in Earth's mid-latitudes, which makes it more effective in shifting Earth's figure axis. Second, the fault responsible for the 2010 Chiliean earthquake dips into Earth at a slightly steeper angle than does the fault responsible for the 2004 Sumatran earthquake. This makes the Chile fault more effective in moving Earth's mass vertically and hence more effective in shifting Earth's figure axis.
Gross said the Chile predictions will likely change as data on the quake are further refined.
BN is the best player in the world for flashing the racial card. With all the political motives, they accused PR for marginalizing the Malays, but there is no basis to such accusations.
When Zahrain and Tan Tee Beng left PKR and became independents, do you really think they were disillusioned with the party leadership? I can clearly tell you, they quit because they can't get the "benefits" and definitely can't survive under the ruling of CAT (Competency, Accountability, Transparency) as what the PR adopted as their guiding principle in the administration.
PKR is totally different than DAP and PAS where half of their members are ex-UMNO. Some of these ex-UMNO are still having the same mindset that "political benefits" will just coming their way once they are in power. When things turned opposite direction, they will quit with some stupid excuses. I think this is good. At least PKR can clear the bad blood and tumour around the party.
BN is playing dirty now trying to regain its two-third majority in parliament, as that would give BN the power to re-delineate constituencies before the next general election and also to amend the constitution. All these acts will put BN to a stronger position that no one can shake its position as federal government.
Put aside the political chaos, close your eyes and try to immune yourself. We must unite to deny BN-rule government for next general election. It's simple as that!
Rais commented Anwar’s family monopolized PKR.
“PKR is seen as being monopolized by one family, that of Permatang Pauh MP (Anwar, the adviser), his wife (Datin Seri Dr Wan Azizah Wan Ismail) as the president and their daughter (Lembah Pantai MP, Nurul Izzah) who also plays an important role.”
“It (the party) is seen as a family enterprise.”
The Federal Court yesterday decided that BN's Zambry is the legal MB of Perak. We are not surprised by the decision. It's an expected call anyway.
...but thanks to BN for this constitutional crisis, we have the most respected PAS leader - Datuk Seri Mohd Nizar Jamalluddin. We will be surprised that how many non-Malay stand behind this PAS leader!
Whilst we respect the court's decision that Zamry is the legal MB, Datuk Seri Mohd Nizar Jamalluddin will still be the people's MB.
Syabas, Nizar!!!
Google has shown off a concept tablet running their Chrome OS. The concept was designed by Google Chrome’s UI lead designer Glen Murphy, and gives us a glimpse at possible future Google Tablet’s.
As you can see in the video below, one thing that stands out is the ability to multi-task on the Google Tablet, something which the Apple iPad is lacking.
If Google do produce a Chrome OS based tablet, and it does come with multi-tasking then it may just be the tablet that will give the Apple iPad some competition.
Dr M persists with 9/11 conspiracy theories
Tun Dr Mahathir Mohamad continued today with his claims that the 9/11 attacks in the United States were staged. He now suggests that the collapse of the World Trade Center and surrounding buildings in New York nine years ago was the result of controlled demolition.
His remarks, published in his blog today, backs conspiracy theories put forward by fringe groups, and comes just days after he had also said that the Holocaust had failed as a final solution against the Jews.
“It is of course a fact that the two towers were destroyed after two aircraft crashed into them,” he said in reference to a speech he made on Wednesday when he said that “if they can make Avatar they can make anything.”
“A lot of people in America (the apologists will dismiss them as conspiracy theorists) questioned whether the towers collapsed because the planes crashed into them or that something else caused them to come down. These people have reproduced videos taken by media people showing the attack and the collapse of the towers, pointing out certain peculiar features. I have seen the three-hour long video which is widely distributed.”
He argued that the collapse of the twin towers was typical of controlled demolitions which are common in the United States.
In his posting, he also provides a link to a video on the Internet which is based on a book written by a conspiracy theorist who claims that elements in the US government had staged the attacks.
The former prime minister’s decision to lend his weight to such theories appears to be part of his campaign to highlight the plight of Palestinians, a cause which he has championed since he was still in government.
But by targetting the United States, in suggesting this week that the 9/11 attacks were staged as an excuse to mount attacks on the Muslim world, he could pose some problems for Prime Minister Datuk Seri Najib Razak in the latter’s efforts to develop better ties with Washington.
In his posting, Dr Mahathir reproduces a number of claims and allegations which have been rejected by engineers and other investigators, including how the aircraft that crashed into the Pentagon was never found.
The former PM, who still retains significant influence among conservative Malay-Muslims and Umno members, also claimed that he met a janitor who worked in the twin towers and who had told him of explosions unrelated to the plane crash.
“As I said in my speech I am not so certain now that the Arab ‘terrorists’ hijacked four commercial aircrafts simultaneously and flew them into the twin towers, the Pentagon and somewhere unknown .
“Some people have condemned me for doubting that the attack was mounted by Arab Muslim terrorists. Perhaps one of the television stations would care to air the videos mentioned without censorship.”
At a separate press conference today at the Islamic Arts Museum, Dr Mahathir scoffed at suggestions that Malaysia’s attempts to attract foreign investments would be dampened as a result of his controversial comments about Jews.
“During my time (as Prime Minister) I was nasty about the Americans. And I was branded anti-Semitic too. But even then we still obtained FDIs,” said Dr. Mahathir.
The former PM also asserted the fact that Malaysia cannot depend solely on FDIs and should, instead, build up its own economy.
“There is a fear among people to say anything political of this issue... especially when we are accusing a government of a very powerful country of doing something wrong.
“Don’t forget they (even) told lies to go to war,” said Dr. Mahathir.
He also rebuked a reporter for suggesting that his comments could be viewed as insensitive given the current racial tension within Malaysia itself.
“Why is it the worst time to talk about this? Why should you call it racist? Does Malaysia’s race problems have something to do with the Jews?”
He laughed at suggestions that this was a cheap publicity stunt on his part.
“What do I gain from a publicity stunt? I’m not going to run for Prime Minister again...well, that is, unless you want me to,” said the former prime minister in jest.
Source: The Malaysian Insider
轉載自《東方日報》
這老糊涂越老越語無倫次。只能忠告你，趁還有一點點尊嚴時，早點閉嘴吧，免得連最后人民給你的一點點尊敬都被沒收了！敦馬暗喻美國 炮製911襲擊事件
前首相敦馬哈迪說，美國連三維拍攝的《阿凡達》電影都可製作出來，以此暗喻美國是炮製2011年的911恐襲事件。
馬哈迪今日一如以往對美國大開炮口，他說，2001年9月11日發生的世貿大廈被襲擊事件「被懷疑」是恐怖份子所為。但他無法確定那些襲擊是穆斯林恐怖份子所為。
「有相當確鑿的證據證明那些襲擊是炮製出來的。如果他們可以製作出象《阿凡達》這樣的電影，他們就什麼都做得到。」
他反諷地說，「製造藉口來開戰並殺害無辜的人民，對於美國來說根本就不是新鮮事。」
他也說，無論911襲擊是真實的，還是被炮製的，它們已經成為襲擊回教世界的藉口，而且，全世界16億人口的回教徒也被視作恐怖份子。
他也表示，若美國要將所有的穆斯林都視作恐怖份子，就必須接受世界各地可能存在著16億名的敵人。
馬哈迪在題為「耶路撒冷聖城及巴勒斯坦的穩定與正義」演說中，提及對美國911事件的看法。
他也借喻馬新關係來對照巴勒斯坦及以色列的關係。他說，聖經不足以成為以色列立國的參考，因為憑借一本聖經來作為合法理由的話，世界版圖將會有巨大的變化。
「就如馬來西亞其實也有很多可以認領的。新加坡曾經是柔佛的一部分，但是我們也意識到要認領是不實際的。」
批奧巴馬沒履諾
敦馬哈迪也在記者會上批評美國總統奧巴馬沒有實踐大選諾言，表示對他感到失望。
「奧巴馬說要關閉關塔納摩監獄，還有要從伊拉克和阿富汗撤軍，但是他都沒有那麼做。」
他戲稱奧巴馬所作的承諾只是為了得到選票，也調侃說在大選時許下承諾總是比較容易的。
With the arrest of eight people, Malaysian police believe that they have all the suspects behind the fire at the Metro Tabernacle Church. The police planned to investigate them for mischief by fire under Section 436 of the Penal Code and the suspects will face up to 20 years jail if found guilty.
One interesting thing here, they will be charged under "mischief by fire".
Huh? Another double standards?
Don't you think they should be charged under ISA too??
It will not going to affect national security?? Huh, Mr. Nazri?!
One simple answer - because they were not from the "Opposition" and not the mosque got attacked. If they are... you don't have to use your brain to think but they will certainly been long thrown to the jail without trial.
This is Malaysia! Welcome to the World of Reality!
轉載自《東方日報》
世界最大網絡搜索引擎公司谷歌（Google），可能離開中國這只會下金蛋的母雞，引起了軒然大波；不僅業界嘩然，亦隨即上升為外交事件。我突然聯想到「無奸不成商」這句老話。
谷歌為什麼要撤退？不是市場問題，也不是安全問題，是言論自由問題。因為發現中國駭客竊取維權和異見人士的電郵，委曲求全4年後、原則上「不作惡」的谷歌終於決定不再忍氣吞聲，公開對抗中國這位經濟巨人。美國有專欄作家就稱讚說：谷歌比美國政府更有種。
然而，中國官方媒體與不少愛國分子就認為，谷歌其實是個偽君子。它在中國打不贏競爭對手百度，輸得灰頭土臉後，就用「退出」這個談判技巧，拿網絡「言論自由」說事，要挾中國政府同意谷歌在中國光明正大地做生意，不用走旁門左道。
百度首席產品設計師孫雲豐就狠狠地說：「因經濟利益退出，就直白白地說好了，把自己塗脂抹粉一番……是侮辱中國普通老百姓的智商」。
中國老百姓的智商是什麼？我之所以想到「無奸不成商」，就從這里開始。我上網（百度）查「奸商」的來歷，得到了一個有趣的發現。
傳說，中國的財神爺趙公明是賣米的，當時賣米是用斗量的，他的店從來都是給足量，讓米高高地堆起來形成一個尖。他臨終前，交代他的子孫，賣米要給足量，無尖不成商。後來被人們演變成「無奸不成商」了。
一般老百姓的認知是，凡商人必奸詐。那些來自西方資本主義社會的跨國公司更是喜歡以大欺小。他們在大把大把地賺我們的錢時，沒有手軟，還從不掩飾是在按遊戲規則辦事。什麼是遊戲規則？盈利就是一切。從商就是為賺錢，這本來就是無可厚非的。商人雙手沒有銅臭味，難不成還能聞到清人心扉的花香？
偏偏，來自西方的谷歌不來這一套。人家搞的是網絡生意，除了賺錢以外，這個東西天生就要求自由、開放、透明，以知識共享、信息共享。它不希望審查存在，因為這個與它的賺錢原則有衝突。並非「中國普通老百姓的智商」所認為的假清高，把商業上的失敗美化成維護人權、言論自由。
搞了大半天，原來又是東西方文化在衝突。無論谷歌最後能否突圍而出，還是壯烈犧牲，都給了世界上很多大公司一個警醒：你也可以對中國說不！不是只有你中國可以不高興，微軟、思科、雅虎，甚至蘋果都可以不高興。
對於中國普通網民來說，他們並沒有辦法影響事態的發展。他們唯一能做的，就是學好翻牆術，即使谷歌在全面被封的時候，仍可繼續使用其產品及服務。
Nazri said he believed the decision by High Court judge Datuk Lau Bee Lan was wrong "because she should not be deciding on whether the word can be used or not because the home minister has the power under the Act to order the ban in Herald".
"She said the minister did not produce enough evidence... how could you produce enough evidence when the order is preventive in nature? You cannot wait until churches are burnt and lives are lost then only you want to make an order.
"I personally say that the judge was wrong. For example, the stepping on the cow head incident... I have not done anything wrong under the law for stepping on a cow's head but because 7% of the population are Hindus, we must respect their sensitivity, that was why the (people allegedly involved) were charged under the Sediction Act even though it is not wrong to step on a cow's head.
"So don't tell me that you cannot consider the sensitivity of the Muslims?"
The iconic "Tank Man" photo taken during the 1989 Tiananmen crackdown and banned in China was available on Google.cn Wednesday, hours after the online giant vowed to defy Chinese Internet censors.
Photo shows a protester holding a poster of the "Tank Man" democracy activist stopping tanks in Beijing during the 1989 pro-democracy movement. The photo, banned in China, was available on Google.cn Wednesday, hours after the online giant vowed to defy Chinese Internet censors.
A search for the image on Google.cn displayed the photo immediately, while the image did not come up on Baidu.com, another popular Chinese search engine.
Several people, some bearing flowers, turned up Wednesday at Google's China headquarters in Beijing to show their support for the Internet giant.
Official Google Blog: A new approach to China
Google made a threat to China which does not have a precedent in the actions of any other US company. It threatened to pull its business from China due to potential cyber attacks on its online operations.
The company said, “Like many other well-known organizations, we face cyber attacks of varying degrees on a regular basis. In mid-December, we detected a highly sophisticated and targeted attack on our corporate infrastructure originating from China that resulted in the theft of intellectual property from Google. However, it soon became clear that what at first appeared to be solely a security incident–albeit a significant one–was something quite different.”
Google added “we have evidence to suggest that a primary goal of the attackers was accessing the Gmail accounts of Chinese human rights activists. Based on our investigation to date we believe their attack did not achieve that objective. Only two Gmail accounts appear to have been accessed, and that activity was limited to account information (such as the date the account was created) and subject line, rather than the content of emails themselves.”
“These attacks and the surveillance they have uncovered–combined with the attempts over the past year to further limit free speech on the web–have led us to conclude that we should review the feasibility of our business operations in China. We have decided we are no longer willing to continue censoring our results on Google.cn, and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all. We recognize that this may well mean having to shut down Google.cn, and potentially our offices in China.”
Wal-Mart is next.
No action will be taken against those planning demonstrations over a High Court ruling allowing the use of the word "allah" by the Catholic weekly Herald, Najib said.
This is a great chance to see how our police practice double standards if really no action taken against those protesters.
I’m not here to discuss whether the word “allah” can or can’t be used by non-Muslims but rather to see how our police handle this.
Any demonstrations held by PR will always end with the police interruption as they categorize it as illegal assembly. When MCA members gather outside Wisma MCA where a candlelight vigil was taking place earlier to save their party leaders, then it was ok.
Some groups were planning to protest against the court’s decision tomorrow and the world can once again see how our Malaysian police handle this.
There are two important points here:
First of all, the police should not allow the demonstration to happen as it is illegal. Those protesters should be charged for illegal assembly and for not respecting the court’s decision. It’s against law!
Secondly, if the police issued permits to allow the demonstration, then the police should be charged for not respecting the court’s decision. Those protesters can still be charged for the same thing. Again, it’s against law!
Home Minister Hishammuddin said action will be taken only it affects security. He said, ‘if you don’t allow, it will affect people’s emotions’. If this is the case, you should allow demonstration against Perak’s BN-Govt because “it will affect people’s emotions”!
Again, I’m not here to discuss the court’s decision but would rather to watch such a great show on how our police could possibly practice double standards again.
The Nexus One is a smartphone from Google, Inc. that runs the Android open source mobile operating system. The device is manufactured by HTC Corporation and became available on January 5, 2010.
Features of the phone include the ability to transcribe voice to text, a native Gmail application, and voice directions while driving.
The Nexus One features a 3.7" AMOLED display, with a resolution 800x480. The phone features a 1GHz Qualcomm 8250 processor, 512MB of RAM and 512MB of internal Flash storage, a 5MP auto-focus camera with LED flash and digital zoom, GPS receiver, light and proximity sensors, Bluetooth 2.1 + EDR, and 802.11b/g/n Wifi capabilities.
The Nexus One runs the Google Android 2.1 operating system, codenamed 'Eclair'.
The 2.1 firmware version of the Android operating system adds a few aesthetic changes such as "Live Wallpapers" which are animated in the background and react to different user inputs. It also replaces the "Application Drawer" with a simple button which can be pressed to access the list of applications installed on the phone. This thumbnail list can be scrolled up and down and as it's scrolled, the applications roll up into a 3D cube instead of disappearing from the screen. Once the bottom of the application thumbnail list is hit, the screen bounces off similar to the iPhone functionality.
Pinch-zooming is still not available on the 2.1 firmware of Android. However, double-tapping will zoom in. Additionally, the "Gallery" application allows the use of finger swiping to switch pictures rather than before where you had to press a "Right" or "Left" arrow key.
A web store has been setup to sell the Nexus One without operator service. Unfortunately (as usual), the Nexus One phone is not available in Malaysia (at the moment).
If you think you want to buy a Dell now, read this first.
I went to PC Fair (III) 2009 at KL Convention Centre on Dec 4 to look for new PC. As usual, all the sales persons will distribute brochures or promotional leaflets everywhere you go.
My original intention was to buy an HP computer but one brochure caught my eyes, and that was Dell. Without really much consideration, I’ve made up my mind – Dell Inspiron 545 selling at RM1899.
I went to the first Dell booth and tried to get a sales agent to assist me. The sales agent told me they didn’t carry desktop but laptop only and asked me to check out other Dell booths.
I went to the second Dell booth, again, the sales agent told me the same story that they didn’t carry desktop. This sales agent advised me to order that particular model online instead via dell.com.my/pikom as printed in the brochure. I was a bit frustrated; if you don’t carry it, why print it in the brochure?
Back home, I logged on to the website provided in the brochure. Without many clicking, I’ve landed on a page with three models displayed – Inspiron 545 Desktop (RM1199), Inspiron 545 Desktop (RM1899) and Inspiron 545s Desktop (RM2xxx).
I made a quick order of two units of Inspiron 545, one priced at RM1899 and another one at RM1199 by clicking on ‘Add to Cart’ button, and proceed to ‘Checkout’. 
It was a fast order and the sales transaction completed at 4:23pm.
On Dec 12, I received an SMS informing me that my order will be delivered on Dec 14 between 9am-2pm. On Dec 14, I’ve waited the whole morning till 1:30pm, but there was no sign of someone going to deliver my PC.
I called up the logistics, 03-55485255 ext 107 Ms. Thila. No one was answering and forwarded my call to voice mail with a message of ‘voice mail is not recording’. Can you imagine that?
I called a few times, still the same. Finally, I called the main line and spoke to the operator. She said they can only deliver by 3pm. I told her, this was not what has been agreed and I have an appointment. She said she will try to arrange it before 2pm and will call me back to confirm.
I waited till 2:15pm, and I rushed out. By 2:30pm, a goddamned logistics guy called me for delivery and I have to rush back just to receive the order. Without checking, I signed the paper and left home immediately as I have an appointment.
At night, when I checked the items, I found no monitors delivered.
I called up Dell at 1-800-88-0553 the next day. They put me on hold for 30 minutes and the line just cutout. I called again, waited for 15 minutes, and finally someone attended and a case# 7372360 opened. The so-called “customer care consultant” asked me to scan the brochure and send to APCustServ@dell.com. I scanned the brochure, attached it to the email and sent at 10:07am as well as provided information like Internet Reference Number: MY0000-4163-07574 for their investigation.
On Dec 17, I received an email from Dell Customer Service <sa_cc_cust_serv@dell.com>, and it said:
As per the attached, it is not written a free monitor will be included with the purchase.
Furthermore, when the order was placed, the order confirmation states you have chose "no monitor" as part of the purchase.
Please attach any confirmation that states we have missed the monitor while you have chose it as part of the purchase.
Dear readers, do you think this is a stupid reply?
I replied to them, and I said there was no “optional” or “excluded” word on it. I requested someone to call me but no one called.
I called again, Melissa attended to me. She repeated the same story and requested to resend the brochure. I sent it to them again with attention to her name at 10:47am and I received an email stated the case closed.
Order number: 3003852983 Case number: 7372360
We trust the recent case that you logged with Dell Customer Care under the above case number has been attended to / resolved to your satisfaction. Should you have any further enquiries, kindly email us at SA_CC_Cust_Serv@dell.com
This really got me mad. The case can just close without resolving. What kind of customer service is this???
I emailed them again and I told them to stop cheating! Whatever printed on the brochure will not be honored at all, it seems! I think this is a new way of cheating!
At 4:51pm, they email again.
With reference to the order that you have placed online, you would have to select the monitor in order to receive it. The option is provided with every desktop. If you do not select the option, it would not be included.
If you refer to the leaflet that you have highlighted below, it lists the recommended specs for this system. It does not state that the monitor is included as a free item. If it was included as a free item, it would be stated clearly in the brochure.
I’m sorry. We will not be able to comply with your request of sending a monitor. You would have to order the monitor separately.
What?! Recommended specs? It does not state that the monitor is included as a free item?
This sounds stupid!!!
I replied them with a challenge that if according to what they said, what about Windows, 4GB DDR2 SDRAM, 500GB SATA Hard Drive, etc? They were not stated as FREE items!
I managed to find a past Hari Raya brochure and want them to explain.
They replied me on Jan 4:
Again, those are just recommended specs.
If you would like a certain item included, you would have to select it. If there is a free item included in the brochure, it will state the item with the words FREE.
Dear readers, if you stand in my shoes, will you get heart attack with the stupid and irresponsible reply?
I asked them to stop their stupid reply and call me, and this is what I got:
In order to answer your concerns as comprehensively as possible, please contact us on [(MY) - 1800-88-0301] and our Care specialists will be glad to clarify to you.
I called the number and Nurin attended to me (of course after a long wait). I told her, I have fed up to repeat the story and get me the manager; an asshole manager – Kumar attended to me.
You know what?! This stupid manager can’t even have access to the email I sent and blindly answered from their recorded logs. Where are my emails gone?
If you can’t see the brochure, you will not be able to feel how frustrated I am. If this is the customer service provided by Dell, do you want to get into this type of hassle?
He told me whatever printed in the brochure was probably the tactics that the retailers use to up sell the products. Dell will not take responsibility for it. I told him the brochure was printed with Dell name, not the retailer name and don’t push me away!
The brochure distributed everywhere at the hall and no specific retailer name printed in the brochure. If one of the retailers trying to get more business from others by giving a free monitor, do you think they will achieve their goal by distributing brochure without their name? C'mon, use your brain!
Again, the stupid and irresponsible manager challenged me to bring this to consumer tribunal. Can you see how arrogant a Dell manager is?
I'm going to bring this case to the Tribunal for Consumer Claims Malaysia to seek for their help. I found a similar case on their website too!
